Refund & Cancellation Policy

You can cancel your subscription at any time from your account or by emailing support@hometownplumb.shop. After cancellation, your plan stays active until the end of the current paid month and then stops renewing. We do not bill you again after you cancel.

Because this is a digital service with usage-based credits, used credits are non-refundable. If you were charged in error, were double-billed, or could not access the service due to a fault on our side, contact us within 14 days of the charge and we will investigate and issue a refund where appropriate.

The Draft plan is free and includes a limited credit allowance. No charge and no refund applies to it.

Email support@hometownplumb.shop with your account email, the charge date, and the amount. Card statements show AI UTILITY LOG. We respond within 2 business days and process approved refunds to the original payment method.

This policy is in addition to any rights you have under applicable consumer-protection law in your jurisdiction and under the laws of the State of Florida, United States.